SHIPPING INFORMATION

What are the dimensions of the lots?

Pallets measure approximately 48”x40”x42”. Multi-pallet lots may also contain non-standard or oversized items. These items will be sealed and secured with shrink wrapping. Cases measure approximately 24”x20”x23”.

How much does shipping cost?

We charge a flat shipping fee of $200 per single pallet, $30 per case, and $150 per pallet in a multi-pallet lot. We will ship to any street or mailing address in the contiguous United States.

How are my orders shipped?

Pallets and multi-pallet lots are shipped via a third-party freight carrier. Pallets in multi-pallet lots are treated as a single shipment. Once your pallet or multi-pallet lot order is shipped, the shipping carrier will contact you to schedule delivery. You must respond before your order can be delivered. Cases are sent via ground shipping and may require a signature upon delivery.

Does SL SUPPLY DEPOT to residential addresses?

Yes, SL SUPPLY DEPOT ships to residential addresses. When you place an order, please just note whether or not your residence has a loading dock.

Can I arrange my own shipping?

No. We take care of all shipping arrangements, so that we can ship your order seamlessly and cost-effectively.

When will my order ship?

Most orders ship within 1-2 business days following order confirmation and payment. Pallets and multi-pallet lots generally arrive within 4-7 business days. Cases generally arrive within 2-5 business days.

How can I check on the status of my order?

You can track all orders you place in My Orders, under My Account. We also include tracking links in shipping confirmation emails. Please note, it may take up to 48 hours after the order has shipped to be fully trackable.

Where can I find my order number?

Your order number is a 7-digit number preceded by the letters "OR". You can find your order number on the confirmation page at the end of your checkout process, in the confirmation emails you received after you made your purchase, in the order history section of your account, and on the packing slip that came with your shipment.

What if there is an issue with my order upon delivery? Should I refuse the order?

If there is an issue with your delivery, please contact us within 24 hours and do not refuse the order, or else refusal charges will be applied. No refunds will be issued for orders refused at delivery or for failure to schedule delivery with our third-party freight carrier. If you ordered a pallet or multi-pallet lot, please note any issues on the Bill of Lading (BOL) as well.

What should I do if any lots I receive have been tampered with or show visible damage?

If this happens, contact us within 24 hours. If you ordered a pallet or multi-pallet lot, please document these issues on the shipment BOL, as well.